Data Privacy Statement

Data Privacy Statement

Maintaining your privacy is an important part of the products and services that we provide. This Privacy Statement, hereafter referred to as “Statement”, explains how we collect, protect, use, and share information when you access our websites and/or apply for and avail of our products and services. 

This Statement outlines the general practices of the PLANBANK in relation to our processes and content which are made available through our network of websites, our online  and social media pages (collectively referred to as “websites”).  This Statement also covers the privacy practices for our customers who apply for and obtain products and services from us, such as, but not limited to, deposits, loans, investments, insurance, safety deposit box, and other such products and services that the Bank may offer from time to time.

Our Privacy Practices

The privacy practices described in this Statement are primarily intended for individuals in the Philippines and are designed to comply with the Data Privacy Act of 2012 (R.A. 10173) and its implementing rules and regulations.  When accessing our websites and/or availing of our services from outside the Philippines, you acknowledge and agree that your information may be transferred to and processed in the Philippines following legal and regulatory standards for data protection that may differ from your current or home jurisdictions.

What We May Collect From You

When you apply for or avail of any product or service that PLANBANK offers or when you interact with our employees, authorized representatives, agents and service providers, we collect your personal information. This may include, among others:

  • your name and personal particulars such as contact details, address, birth date, education;
  • specimen signatures;
  • government ID details;
  • financial information (such as income, expenses, balances, investments, tax, insurance, financial and transaction history, etc);
  • employment details;
  • business interests and assets;
  • images via CCTV and other similar recording devices and processes which may be observed when visiting our offices and/or using our other facilities;
  • voice recordings of our conversations with you

We may, as and when necessary, seek to verify or augment these information with third-party entities including government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction and, in the process, gain additional information about you.

In the course of availing our products and services, we also collect information about your transactions and dealings which include your account activities, movements and interactions with third parties such as merchants and utility companies. 

When you access our websites, we may provide information about us as well as information regarding our products and services. If you have enrolled your account as a condition of use, you may conveniently access your accounts through the website.  In the course of using our network of websites and electronic platforms, we may collect non-personal information such as those provided by your device which may include the IP address, operating system, browser type and version, and other machine identifiers.  We may track your location if you use our location-based content such as branch or ATM locators.  We may likewise use web analytics tools, including those of third parties’, that use cookies to collect anonymous information and data generated in connection with your activities when you visit the pages and our network of websites.

We may also collect, use and keep your personal opinions or comments made known to us via feedback or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents and service providers.